Mobile service (often referred to as “remote service”) is much more prevalent in the HE industry than in automotive. With large equipment and machinery not easily transported to the dealership, many HE customers expect dealer service personnel to come to them to get the machine back up and running as quickly as possible. Though relatively common, mobile service is still a challenge to manage. How do dealers best plan their routes to minimize technician downtime? Do they have dedicated mobile techs? Is there special training required? How do dealers ensure they have the right tools and parts for the job? What volume of dealer business is mobile service today? Has it been growing, and what are the future expectations? This session will dig into these details, exploring how mobile service offerings are managed at each OEM today.