Fast, efficient processing of vehicles is critical to dealer service operations. As OEMs and dealers place greater focus on service performance, many are working to better define what "efficient" actually looks like. Are dealers truly capacity constrained, or are there opportunities to improve throughput within existing resources? This session will explore how OEMs are bringing greater measurement and visibility to capacity and efficiency and using these to drive meaningful improvements, ultimately resulting in optimized throughput.

This session will be an extended-length session with a break midway and will feature a variety of case studies that highlight new measurement frameworks, approaches to setting efficiency and capacity targets, and tactical operational changes that have successfully improved service throughput. Attendees will gain practical insights to drive real improvements in throughput. This is an extended length single session. There will be a break during the discussion.