Fast and efficient processing of vehicles – commonly referred to as uptime, especially in the heavy equipment industry – is critical to dealer service operations. However, it’s not always clear what exactly we should be targeting for this. How quickly do customers expect their vehicles to be processed? Does that vary by customer type or repair? What are OEMs and dealers doing to better understand this and make improvements? This session will be round-robin format, highlighting many quicker stories from OEMs. We will share case studies both focused on measurements and targets for improved efficiency, as well as tactical changes made to improve it. Stories at both the OEM and dealer level will be accepted, with the goal of sharing as many interesting and successful examples as possible.