Eliza joined Ducker Carlisle in 2010 and is based in Chicago, IL. Eliza leads Carlisle & Co’s Service Benchmark and primarily focuses on Carlisle Insights. She has expertise in service operations and sales and marketing within both automotive and heavy truck. Key engagements outside of her Insights work include metrics dashboard design, wholesale CRM marketing & management, customer satisfaction improvement, wholesale collision growth, port processing assessment, market size and share, and service lane technology assessment.

Eliza holds an MBA from The University of Chicago Booth School of Business and a BS in Engineering Psychology from Tufts University.