Collecting and benchmarking service metrics is relatively new for many Heavy Equipment OEMs. At the NASB 2024 Conference, we brought together HE OEMs to discuss how service performance is tracked in the automotive industry, use cases for various metrics, data sources, and strategy for how the HE industry can start to benchmark similar KPIs moving forward. For 2025, we will build on that discussion, focusing on the highest-priority metrics the industry is interested in collecting. This discussion will center around the metrics OEMs are interested in tracking, the value behind tracking these service metrics on an ongoing basis and will serve as the foundation for standardized data collection in future years.