Loaner vehicles are a key driver of customer satisfaction at the dealership and a main reason why premium brands have higher service retention. They’re also extraordinarily expensive. This session will discuss:

• Inclusion of courtesy vehicles into the service scheduling process (and SLT)
• Courtesy vehicle program management software solutions backed by the OEM or endorsed by the OEM
• OEM administrative management/support for the courtesy vehicle programs
• OEM ability/desire to encourage courtesy programs at the dealer
• A benchmark of courtesy vehicle counts and utilization per OEM