Name
Courtesy Vehicles
Description

Loaner vehicles are a key driver of customer satisfaction at the dealership and a main reason why premium brands have higher service retention. They’re also extraordinarily expensive. This session will discuss: ·        

  • Overview of OEM Courtesy Vehicle Programs – benchmarks and industry standards      
  • Courtesy Vehicle Management & Systems – software and service scheduling process   
  • Program Satisfaction
  • EV-Specific Courtesy Vehicle Policies
Nate Chenenko Neel Vidwans
Date & Time
Wednesday, May 21, 2025, 1:00 PM - 2:15 PM