Name
Courtesy Vehicles
Description
Loaner vehicles are a key driver of customer satisfaction at the dealership and a main reason why premium brands have higher service retention. They’re also extraordinarily expensive. This session will discuss: ·
- Overview of OEM Courtesy Vehicle Programs – benchmarks and industry standards
- Courtesy Vehicle Management & Systems – software and service scheduling process
- Program Satisfaction
- EV-Specific Courtesy Vehicle Policies
Speakers


Date & Time
Wednesday, May 21, 2025, 1:00 PM - 2:15 PM