Ducker Carlisle’s Service Outlook presentation focuses on addressing current and future challenges that OEM aftersales organizations encounter. This year’s presentation will focus on one emerging topic and a reimagining of another. The first half of the presentation will be all about artificial intelligence – what it is, what it isn’t, and how it can be applied to the aftersales service industry. The second part of the presentation will be on service contracts, and how we think OEMs can utilize them to target specific customer segments with precision and complete against the aftermarket.